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Shipping & Returns
We ship via UPS. The articles will be sent. Soon as possible after receipt of payment Average is shipped within 1 business days after the payment is credited to our account. Via the webshop, the status of the order can be followed; upon receipt of payment by bank changes the status to 'Confirmed', which follows a confirmation by email. If the order is in this state, there can be no more changes or additions occur. If the order is shipped, we will send an e-mail in which we note that the order is shipped. After this email is received, the packet is in 98% of cases within two days (Monday / Friday) offered at the specified address in the Netherlands and Belgium.
If you see that an item is temporarily out of stock, your entire shipment ONLY be sent once the article is available. Normally we expect items temporarily sold out within a week to have available again unless there is a date of expected delivery in stated. If it will take a week longer, we will contact you about your order. If an item from us unexpectedly appears to be out of stock we will of course endeavor to inform you as soon as possible that this may be by phone or by mail.
Netherlands and Belgium: PostNL Netherlands to 10 kg. € 4.75
Netherlands 10-30 kg. € 4,75
Belgium up to 10 kg. € 4,75
Germany up to 10 kg. € 4,75
* Shipping costs are inclusive of 21% VAT
** For these countries, additional customs fees may apply, these are available on request and depending on the order value.
Not at home?
If a package is Monday / Friday, not delivered to you will find a note in your mailbox containing a telephone number. There you can create a new delivery appointment, which may at the earliest appointment for the next day. Once you have received the "not at home" message, you have five days to respond to the PostNL. If they do not hear from you, the packet is sent to return Wintersport-store.com . If we then provide it to you, you must again pay the shipping costs.
Delivery to an alternative address
If you are not at home mostly on weekdays, you can give us an alternative delivery address, eg your work address or address of a family member. This you may also provide information when you create your address with us.
Shipping day indicate
We like to work with it to be as flexible as possible dispatch of the order. If you're on a certain day at home, you can specify the order that sent it the day before so you can normally assume that you can receive it. Your any day of In the comments to the order, you can easily identify it yourself.
Something's not right?
Should the contents of package something went wrong, please contact Wintersport-store.com by e-mail contact at least [email protected]
Wintersport-store.com accepts the following returns, if returned within 14 days, accompanied by the original delivery note and if possible in their original packaging: * Each item in original, undamaged and unused condition. Wintersport-store.com not accept returns of items that are insufficiently stamped. The cost of the return, you must pay yourself. You also bears the risk of return. Once your order is received, Wintersport-store.com will pay the amount of goods and original shipping within 30 days to return.
3446 JD Woerden
Account number: NL91BUNQ2042012939 attn Sports Online BV
Codes for foreign payments
IBAN number: NL91BUNQ2042012939
The trader shall reimburse any payments made by the consumer, including any delivery charges will be charged by the operator for the returned product , immediately but within 14 days after the day on which the consumer notifies him of the revocation . Unless the trader offers to collect the product, he can wait to return until he has received the product or demonstrates to the consumer that he has returned the product, whichever is the earlier. The entrepreneur uses the same method of payment for reimbursement to the consumer , unless the consumer agrees to a different method. The reimbursement is free for the consumer.