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Customer service

Our customer service is available 5 days a week. We are happy to answer all your questions. Both questions about orders and questions about our products. We handle all questions by email. So send us an email and we'll get back to you as soon as possible. Our aim is to answer every question within 24 hours, but often it goes a lot faster.

For all other questions you can also contact us using the contact form.

Contact details:
Wintersport-Store.com

Polanerbaan 13L
3447 GN Woerden

Mail: [email protected]

Opening hours:
Monday to Friday from 10am to 5pm.

Financial:
VAT number: NL860954651B01
Chamber of Commerce: 77270134
Bank: NL91BUNQ2042012939 in the name of Sports Online BV
Wintersport-store.com is part of Sports Online BV.

Webwinkelkeur
We are affiliated with the web store label and thus comply with current laws and regulations. We also find customer satisfaction very important.

1 Service Questions
1.1 Stop Shipping to the UK!

We have stopped shipping to the UK. Because people in the UK still expect that when they order in the EU they order will be handeled in the same speed as before the Brexit. We can't promise that anymore. Due to import process and customs clearance.

NO VAT??

Also on the website in the checkout the prices where show whiteout VAT, also the invoice doesn't include VAT. The customers form the UK expect that they won't pay any VAT at all.

We have received a lot of complains about it. But we never get complaints about this for people form the USA, Switzerland, Canada or Australia.

 

1.2 How to return a product.

Just send your product back to the adress below. Then sent your delivery ticket with the price to us. We pay back the amount on your bankaccount. No express sending aloud.

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Worldwide Shipping
Products from top brands
Various payment options
Safe Shopping